Car Rental Policy 

These Terms & Conditions explain the rules, responsibilities, insurance coverage, and additional charges applicable when renting a vehicle from ICR Sh.p.k., trading as ICR Rentals.

By proceeding with a reservation, customers agree to comply with the applicable rental conditions.

1. Vehicle Pickup and Return

Vehicle Condition

All vehicles are provided in good operating condition, properly maintained, and equipped with the necessary vehicle documentation.

Customers must report any existing damage, defects, or discrepancies to ICR Rentals within 30 minutes of vehicle pickup.

Vehicle Return

The vehicle must be returned in the same condition in which it was received, subject to normal wear and tear, at the agreed date, time, and location.

The return process must be completed with an inspection and confirmation by ICR Rentals or its authorized representative. Customers must personally hand over the vehicle unless another arrangement has been approved.

Late returns may incur additional charges as outlined below.

2. Customer Responsibilities

Throughout the rental period, customers must:

• • Drive responsibly and comply with all applicable traffic laws.

• • Use the correct type of fuel and retain official fuel receipts until the vehicle is returned.

• • Monitor tire pressure, lights, engine oil, and other essential fluids.

• • Take reasonable care to prevent damage or unnecessary wear to the vehicle.

• • Ensure that only drivers authorized in writing by ICR Rentals operate the vehicle.

• • Obtain written authorization before taking the vehicle outside Albania.

Prohibited Activities

Customers must not:

• • Smoke inside the vehicle.

• • Sublease the vehicle to another person.

• • Use the vehicle for racing or unauthorized activities.

• • Use the vehicle to tow other vehicles or items without authorization.

• • Exceed the vehicle’s permitted passenger or load capacity.

• • Drive on roads unsuitable for the vehicle.

• • Allow unauthorized drivers to operate the vehicle.

• • Cross the Albanian border without prior written permission from ICR Rentals.

3. Accidents, Damage and Emergencies

In the event of an accident, vehicle damage, or theft, customers must:

1. 1. Contact the police immediately and follow the applicable reporting procedures.

1. 1. Notify ICR Rentals as soon as possible.

1. 1. Obtain a valid police report or other official documentation required for the insurance claim.

1. 1. Cooperate with the relevant authorities and ICR Rentals throughout the claims process.

Important: A valid police report is mandatory for insurance coverage where required by the applicable policy. Failure to provide the required documentation may invalidate coverage and leave the customer responsible for the resulting costs.

4. Additional Charges and Penalties

Additional charges may apply if the vehicle is returned late, damaged, improperly used, or in breach of these Terms & Conditions.

Additional charges may also apply for damage, towing, repairs, loss of vehicle value, or other costs for which the customer is responsible under the applicable rental terms.

Damage resulting from driving on unsuitable roads may include subsequently discovered damage identified within 15 days of the incident.

Late payment of compensation or fines is subject to the original agreement’s stated charge of 1% of the total rental rate per day, to the extent permitted by applicable law.

5. Insurance Coverage

All insurance coverage is subject to the applicable policy terms, exclusions, limits, and documentation requirements.

Third-Party Liability Insurance (TPL)

TPL insurance is included in the rental price and covers eligible damage caused to third parties, subject to the applicable policy.

Collision Damage Waiver and Theft Protection (CDW & TP)

CDW & TP is included in the rental price and limits the customer’s financial liability for eligible vehicle damage or theft, subject to the applicable terms and exclusions.

A police report is required for accidents and vehicle damage where stipulated by the applicable insurance policy.

CDW & TP Exclusions

CDW & TP does not cover:

• • Damage caused by unauthorized drivers or drivers whose authorization has expired.

• • Damage to wheels, tires, hubs, or rims.

• • Damage to the horn, chassis, or vehicle interior.

• • Lost or damaged keys, key cards, or remote controls.

• • Engine or fuel injection damage caused by incorrect fuel.

• • Gearbox damage resulting from driver incompetence or negligence.

• • Damage occurring while the driver or responsible third party is under the influence of alcohol or drugs.

• • Intentional damage, explosions, arson, or fire damage.

In the event of vehicle theft, the key, key card, or remote control must be provided where required by the applicable insurance policy.

Extra Insurance Protection

Extra Insurance Protection is optional supplementary coverage that must be purchased in advance.

Subject to its policy terms, it provides additional protection against claims for scratches, dents, and other exterior damage. It also reimburses the applicable damage excess under CDW & TP, excluding administration fees.

This option includes 24/7 roadside assistance.

Full Risk Protection

Full Risk Protection does not cover:

• • Damage caused by unauthorized drivers or drivers whose authorization has expired.

• • Lost or damaged keys, key cards, or remote controls.

• • Damage to wheels and tires.

• • Damage to the vehicle interior.

• • Engine or fuel injection damage caused by incorrect fuel.

• • Damage occurring while the driver or responsible third party is under the influence of alcohol or drugs.

• • Intentional damage, explosions, arson, or fire damage.

Customers should review the specific insurance conditions applicable to their reservation before selecting an insurance option.

6. Customer Liability

Customers may be held responsible for damage, losses, traffic violations, and other costs arising during the rental period, subject to applicable law and the terms of the relevant insurance coverage.

Where costs are not covered by insurance, the customer may be liable for:

• • Repair and replacement costs.

• • Towing and recovery expenses.

• • Visible and subsequently discovered vehicle damage.

• • Loss of vehicle value.

• • Financial losses resulting from the vehicle being unavailable for rental.

ICR Rentals’ responsibilities and liabilities are governed by applicable law and the terms of the rental agreement.

7. Early Returns and Vehicle Recovery

Early Return

Returning the vehicle before the agreed end date does not automatically entitle the customer to a refund for unused rental days, subject to applicable law and any specific refund terms.

Breach of Terms

If a customer breaches these Terms & Conditions, ICR Rentals may take lawful steps to recover the vehicle and collect outstanding charges or compensation to which it is entitled.

Any collection of payments using the customer’s provided payment information must comply with applicable payment, privacy, and consumer-protection laws.

Minimum Rental Period

The minimum rental period is three days.

8. Governing Law and Disputes

Disputes relating to vehicle rentals are subject to the applicable laws of Albania and the jurisdiction of the competent courts in Tirana, where legally applicable.

9. Reservation Terms

Customers are encouraged to review these Terms & Conditions and the insurance coverage applicable to their reservation before confirming a booking.

By clicking “Confirm Reservation,” customers confirm that they have read and agree to the applicable Terms & Conditions.

For questions or clarification regarding rental conditions, insurance coverage, or additional charges, customers should contact ICR Rentals before confirming their reservation.

Off-Road Driving Policy

Rental vehicles may only be driven on paved roads. Driving on unpaved roads, mountain trails, or unsuitable beach access roads is strictly prohibited.

Restricted routes and areas include Osumi Canyon (SH74), Lake Bovilla, Theth–Valbona, Martalloz, Qafë-Shtamë, Tomorr Mountain, Lurë National Park, Lake Koman, Korab Mountain, and unpaved beach access roads in Southern Albania, including Mirror Beach and Edon-Bina Beach.

Our vehicles are monitored 24/7 via GPS tracking and geofencing. A €500 fine applies to off-road or prohibited unpaved driving, and additional charges may apply for any resulting damage.

Navigation apps such as Google Maps may suggest unsuitable roads. Always check road conditions before proceeding. If the road is unpaved, do not drive on it.